Contact Us & Feedback

Have a question, feedback, or notice a platform fee update? Get in touch with our team.

Direct Communication Channels

We welcome bug reports, platform fee update suggestions, feature requests, and partnership inquiries from merchants, developers, and media buyers worldwide.

Email Support & Partnerships hello@swiftkithub.com

General inquiries, partnership opportunities, and widget embedding support.

Platform Fee Updates & Corrections Found a newly updated marketplace tier or gateway rate change? Send us the official schedule link and our engineering team will patch the presets within 24 hours.
Open Source Issue Tracker Report algorithm edge cases, numerical rounding issues, or UI responsiveness bugs via our public issue repository.

Send a Direct Note

All feedback is reviewed directly by our core development team. We commit to reviewing all inquiries within 24–48 business hours.

E-Commerce Founder / Media Buyer
founder@brand.com
Fee Schedule Correction / Bug Report / Feature Request
Describe fee changes, bug reports, reproduction steps, or feature ideas...
Responsible Security Disclosure: If you discover a client-side execution vulnerability or privacy bug, please flag it directly to our security inbox with reproduction steps for immediate priority remediation.

Frequently Asked Questions

How quickly do you respond to inquiries?

Our team typically responds to contact submissions and fee adjustment notices within 24 to 48 business hours.

How do I report a recent fee change by a marketplace?

Include a link to the official platform announcement or policy documentation in your message so our editorial team can verify and push updates across all 18 routes.

Are you open to custom tool development or partnerships?

Yes! Reach out with your company details and partnership proposal using the contact form.

Where is support handled for the $19 Pro Toolkit?

Customer support for the Pro Toolkit is handled directly by our product team via the email address on your purchase receipt.

Can I advertise on this site?

Yes. We offer contextual sponsorship slots for reputable e-commerce software, 3PL fulfillment services, and merchant tools.